[7.403] WAN NIC Down after up2date to 7.403! - Page 3

Guido666 · #21 (**permalink**) 06-10-2009, 12:58 AM

Quote:

Originally Posted by BarryG

For those of you who still have 7.403 installed and not working, Astaro support suggests trying a static IP on the external interface (use the same IP as you normally are getting with DHCP).

If that works, Astaro would like SSH access into the box.

I can't afford to try 7.403 again right now, but may later.

Barry

Ok, that did work (even though I tried it earlier, and it seemed not to). I'd be happy to let them SSH in. How do I contact them? (And I've never set it up so that SSH was accessible from the outside before.)

And I double checked, my WAN link is on ETH2, which is one of the Broadcom NICs that I listed before.

BarryG · #22 (**permalink**) 06-10-2009, 01:03 AM

Hi Guido, I'm sending you a private message so you can email Astaro with my ticket.

Anyone else, feel free to open a new ticket; referencing mine might help.

Thanks,
Barry

davepyper · #23 (**permalink**) 06-10-2009, 01:05 AM

Quote:

Originally Posted by Guido666

Ok, that did work (even though I tried it earlier, and it seemed not to). I'd be happy to let them SSH in. How do I contact them? (And I've never set it up so that SSH was accessible from the outside before.)

Having the same problem as described (WAN DHCP up then down). Working around the problem by editing the WAN adapter. Go to WebAdmin -> Network -> Interfaces -> Edit -> Type = Ethernet Standard.

Looking forward to 7.404!

Jens L. · #24 (**permalink**) 06-10-2009, 07:57 AM

Hi BarryG,

my WAN interface is on eth0 and i have a cable modem with DHCP on.
"
Port Name Type State Link In Out
eth0
External
Cable Modem Up Up 4.9 KB 19.3 KB
eth1
Internal
Ethernet Up Up 0 0
"

Greetings

Jens L.

BarryG · #25 (**permalink**) 06-10-2009, 08:02 AM

Hmm... Jens, I wonder why I'm affected and you're not.

Barry

G22 · #26 (**permalink**) 06-10-2009, 02:37 PM

Same Problem at my Astaro (Intel Dual Gbit Ethernet) Wan Port goas Up/Down/Up/Down
My Wan Port ist set to Dhcp/Caple Modem

BrucekConvergent · #27 (**permalink**) 06-10-2009, 02:41 PM

I have had a wierd problem like this years ago with an Intel NIC and an older Astaro installation (not this up2date, though) ... try locking down the speed / duplex setting on the problem interface(s) in the Astaro Configuration.

BarryG · #28 (**permalink**) 06-11-2009, 01:41 AM

Hi Bruce,
Locking speed and duplex didn't help me, even at 10mbps.

G22, Dave, et al., please open tickets with Astaro so they can track this down.

Thanks,
Barry

davepyper · #29 (**permalink**) 06-11-2009, 02:12 AM

Quote:

Originally Posted by BarryG

Hi Bruce,
Locking speed and duplex didn't help me, even at 10mbps.

G22, Dave, et al., please open tickets with Astaro so they can track this down.

Thanks,
Barry

Hi Barry,

Thanks for the suggestion. I opened a support ticket (CaseID 00099278). Immediately after I opened the ticket I was directed to this link that recommends to implement the same fix I did already.

Cheers!

Dave - A longtime home user
Looking forward to 7.404

Guido666 · #30 (**permalink**) 06-11-2009, 06:33 AM

Cable Interface fails after 7.403 up2date
Product Version: Astaro Security Gateway Version 7.403

Symptom:
Immediately after the 7.403 up2date is applied the external interface WAN connection is unavailable.

Occurs only when external interface is of type: Cable Modem (DHCP)
Cause:
ASG after up2date is applied may not be running the DHCP service needed to pull a new IP address from the ISP.
Resolution:
Graceful shutdown of ASG software.
-Goto Management>>Shutdown/Restart
-Select Shutdown (Halt) the system now
-After unit has fully shutdown power on the unit

Static Entry of IP
-If Shutdown and restart are not an option replace the Cable Modem (DHCP) with a static entry
-Goto Network>>Interfaces
-Edit the External(WAN) connection currently set for Cable Modem (DHCP)
-Change Type: Ethernet Standard
-Enter a static address, netmask, and default gateway IP (May need to contact your ISP if not known)