[7.403] WAN NIC Down after up2date to 7.403!

BarryG · #1 (**permalink**) 06-09-2009, 01:46 AM

After installing the 7.403 up2date, my internet connection wouldn't come up.

It is completely possible that my ISP decided to wig out at the same time; I'm not sure.

My LAN was working, and it's the same model NIC as the WAN.

ethtool was showing the WAN NIC up and down, and ifconfig was showing it up and down and up with and without an IP.

the kernel log was repeating
2009:06:08-16:55:05 fw kernel: e1000e: eth0 NIC Link is Up 1000 Mbps Full Duplex, Flow Control: None

I messed with it for awhile and rebooted once and powered off once, but couldn't get it back up.
I'm now back on 7.402 after a re-install/restore, and it's working fine.

Question: did the network driver or anything else change in 7.403 that could cause something like this?

Thanks,
Barry

BarryG · #2 (**permalink**) 06-09-2009, 03:08 AM

I tried the up2date again; lost network again... tried lowering the network link to 100 or 10mbps but it never worked... I could ping the gateway for short periods with about 90% loss, still kept seeing messages in the kernel log like
2009:06:08-18:14:27 fw kernel: e1000e: eth0 NIC Link is Up 100 Mbps Full Duplex, Flow Control: None

Thanks,
Barry

BrucekConvergent · #3 (**permalink**) 06-09-2009, 03:27 AM

I take it you are seeing the issue on the last machine listed in your signature... I've installed the 7.403 up2date on several different units that use the e1000 driver, but haven't seen that problem yet... do you see link issues on the ports if you connect them to a different switch?

BarryG · #4 (**permalink**) 06-09-2009, 04:47 AM

Hi Bruce,
Yes, it's the Atom system with 2 onboard 82574L Intel NICs.
The external port is hooked straight to the Verizon FiOS adapter in the garage.
The internal VLAN port seems OK.

Thanks,
Barry

Jhaislet · #5 (**permalink**) 06-09-2009, 06:52 AM

I experienced the same problem this evening with two separate machines (one a VIA C7 EN1500 & one an Intel Atom).
Both machines have dual-port Intel gigabit cards in them. (Pro1000-MT series)
After updating to v7.403, both machines booted back up, but could only be accessed via the internal NIC interface. Inside each, the "External" interface (hooked up to a cable modem via DHCP on both computers) was "Down". I tried "Renewing" the lease with the gray button next to the interface icon, but it never would stick.

Here's how I fixed it:

I next restarted the machine (soft-reboot). Same issue on both machines.
I then, from within WebAdmin, clicked the "Shutdown" button and completely shutdown the machine.
When I powered it back up, everything came back online and was working just like in 7.402. I called the family members to whom I manage their firewall for (the Atom system) and walked them through logging in and doing the "Shutdown", and their system too came right back up. They had previously tried physically cycling power & physically turning the machine off, and neither of those actions corrected the problem we saw.

To recap: The only way I was able to get each firewall back online was to physically login on the "internal" interface and use the "Shutdown" button in WebAdmin. When the machines were physically turned back on, the NIC's all came back up and normal firewall operation returned.

I've had v7.403 running on both machines for about 5hrs now & so far so good.

BarryG · #6 (**permalink**) 06-09-2009, 07:04 AM

Hi Jhaislet,
I did try a full power-off, but it didn't help for me.

Thanks,
Barry

Jhaislet · #7 (**permalink**) 06-09-2009, 07:09 AM

Quote:

Originally Posted by BarryG

Hi Jhaislet,
I did try a full power-off, but it didn't help for me.

Thanks,
Barry

As weird as it sounds, I too tried powering off the systems and the ONLY way I could get both back up was actually going into Webadmin and clicking on the "Shutdown" button. Then I powered each back up and all network interfaces came back alive. Kind of a strange issue!

I can confirm that on both machines, I did watch the update progress in the pop-up window and both updates completed successfully (according to the pop-up) and each machine DID restart itself and load back up as normal (the only issue being the External interface never would come back up).

Jens L. · #8 (**permalink**) 06-09-2009, 03:16 PM

Hi BarryG,

which 7.403-up2date package did you use?
the first release from the ftp-servers or the officialy, over the up2date mechanism, released?
My MSI IM-945GSE-A Board works well with the "offical" released 7.403.

Greetings from Germany

Jens L.

Guido666 · #9 (**permalink**) 06-09-2009, 04:41 PM

I'm having the same issue. I'm running 3Com 905CX-TXM NICs. After installing the update (from the up2date mechanism) my external NIC just goes up and down with every page auto-refresh.

I'm not sure what to do with it. I've tried full reboots, reboots from the GUI, disabling + enabling the interface, setting the interface to static IP, and various other things.

BarryG · #10 (**permalink**) 06-09-2009, 10:10 PM

Hi Jens,
I used the released one via up2date, after my firewall emailed me that it was 'ready for installation'.

Do you have a DHCP connection on your WAN, and is it eth0?

Thanks,
Barry