I need your help debugging the Up2date service for my Security Gateway v7.405. The Up2date has never worked since I stood up the system. I have the Security Gateway located between an outer router that connects to a DSL modem, and an inner router connected to my LAN. Here's my Management/Licensing/Overview

License information
Owner: YYYYYYYY
License ID: ******
Registration Date: 22 April 2007
Expiration Date: Never
Maximum concurrent connections: 1000
Maximum users: 10
Warranty period end date: 21 July 2007 (expired)

Maintenance
Level: None » Silver » Gold » Platinum » Platinum Plus
Start Date: 21 April 200
End Date: 22 April 2010

Subscriptions
Web Filtering: Licensed until 22 April 2010
IM/P2P Filtering: Licensed until 22 April 2010
Email Filtering: Licensed until 22 April 2010
Email Encryption: Licensed until 22 April 2010

I have enabled automatic firmware download and pattern installation, and have manually updated the firmware mutiple times in the past, but my patterns never update. It's still on pattern 7935.

From the Support/Tools/DNS Lookup I can successfully nslookup the up2date servers, but from Ping Check I cannot ping them even though I have checked Network-Security/Packet-Filter/ICMP/Ping-settings/Ping-from-Firewall. Is the ping necessary and is that a problem, as I can ping the up2date servers from my workstation? I see from Definitions/Services/Astaro-Up2Date service requires HTTP, HTTPS and Traceroute. And I can successfuly use Support/Tools/Traceroute to the Up2Date servers.

I have not made any manual modifications to the configuration files in /etc/up2date directory, but I see from the dates that some of the files have been updated today as I test.

So here's the output of audld.plx

/sbin/audld.plx --version
Astaro::Callstack 1.3 2007/01/15 16:36:47 agrosse
Astaro:: Datahash 1.7 2007/01/15 16:36:47 agrosse
Astaro::HaState 1.5.2.1.2.1 2008/12/08 21:24:31 mgehrlein
Astaro::Logdispatcher 1.15.2.1 2008/01/15 14:39:28 opolm
Astaro::Prettydump 1.3 2007/01/15 16:36:47 agrosse
Astaro::ProcessRunning 1.5.4.1 2008/04/22 13:05:17 agrosse
Astaro::Producttype 1.3.6.2 2009/04/30 17:22:01 agrosse
Astaro::Productversion 1.4 2007/01/15 16:36:47 agrosse
Astaro::Reporting::StdUnits 1.5.2.4.2.1 2008/04/22 07:20:44 cmoench
Astaro::Signal 1.1.2.3 2007/08/14 09:54:01 daniel
Astaro::Space 1.3 2007/01/15 16:36:47 agrosse
Astaro::Time::Bases 1.2 2007/01/15 16:36:48 agrosse
Astaro::Up2DateProgress 1.3.2.1.2.8 2009/01/29 09:57:34 hpfeiffer
Astaro::Up2DateStatus 1.12.4.3 2008/12/08 21:24:31 mgehrlein
Astaro::Versiontag 1.8 2007/01/15 16:36:47 agrosse
Astaro::file 1.18 2007/01/15 16:36:47 agrosse
Astaro::logging 1.47.2.2.4.4 2009/03/24 12:36:24 mgehrlein
Astaro::notifications 1.22 2007/01/15 16:36:47 agrosse
main 1.57.2.7.4.5 2009/04/30 17:21:06 agrosse


/sbin/audld.plx --level=d
Starting Up2Date Package Downloader (Version 1.57)

##################
2009-09-26 09:25:34.670 INFORMATIVE MESSAGE audld.plx[6046]: main::run:209()
| Starting Up2Date Package Downloader (Version 1.57)

##################
2009-09-26 09:25:34.682 DEBUG INFORMATION audld.plx[6046]: main::get_proxy_config:867()
| >> proxy configuration: $VAR1 = {
| 'status' => 0
| };

##################
2009-09-26 09:25:34.688 DEBUG INFORMATION audld.plx[6046]: main::run:250()
| proxy_config ={
| 'status' => 0
| }

##################
2009-09-26 09:25:34.692 DEBUG INFORMATION audld.plx[6046]: main::run:303()
| Selected update types: sys man-sw ips mpfc avira ohelp clam

##################
2009-09-26 09:25:35.210 DEBUG INFORMATION audld.plx[6046]: main:repare_server_list:446()
| sorted server list$VAR1 = [
| {
| 'name' => 'Server_2',
| 'Port' => '443',
| 'Host' => 'v7up2date2.astaro.com',
| 'Ip' => '213.144.15.5',
| 'Fallback_Ip' => '213.144.15.5'
| },
| {
| 'name' => 'Server_7',
| 'Port' => '443',
| 'Host' => 'v7up2date7.astaro.com',
| 'Ip' => '79.125.52.203',
| 'Fallback_Ip' => '79.125.52.203'
| },
cut off list to shorten posting
| ];

##################
2009-09-26 09:25:35.227 DEBUG INFORMATION audld.plx[6046]: main:repare_server_list:467()
| using the following servers: $VAR1 = [
| '213.144.15.5:443',
| '213.144.15.5:443',
| '79.125.52.203:443',
| '79.125.52.203:443',
| '218.213.238.229:443',
| '218.213.238.229:443',
| '75.101.226.191:443',
| '75.101.226.191:443',
| '128.121.10.115:443',
| '128.121.10.115:443',
| '128.242.114.243:443',
| '128.242.114.243:443',
| '213.198.93.249:443',
| '213.198.93.249:443'
| ];

##################
2009-09-26 09:25:35.229 DEBUG INFORMATION audld.plx[6046]: main::authenticate:487()
| >>>>>> START up2date authentication

##################
2009-09-26 09:25:35.231 DEBUG INFORMATION audld.plx[6046]: main::authenticate:492()
| GLOBALCONF={
| 'authserverlist' => '/etc/up2date/servers.sorted',
| 'gbaseworkdir' => '/var/up2date/',
| 'proxyconfigfile' => '/etc/up2date/proxy.conf'
| }

##################
2009-09-26 09:25:35.236 DEBUG INFORMATION audld.plx[6046]: Internal::Systemattributes::get:1640()
| Start fetching system attributes ...

##################
2009-09-26 09:25:36.562 DEBUG INFORMATION audld.plx[6046]: main::authenticate:540()
| Auth attribs:
| {
| 'build' => 'asg-7.103-080219-2.iso',
| 'ccc' => '78',
| 'hid' => '21e2da61c8b6422fd18eb000f6f1db8a',
| 'lid' => '121486',
| 'luips' => '10',
| 'oem' => '',
| 'patchup2date' => 1,
| 'pkg_avira' => '7555',
| 'pkg_clam' => '73852',
| 'pkg_ips' => '7119',
| 'pkg_man-sw' => '720',
| 'pkg_mpfc' => '71',
| 'pkg_ohelp' => '7172',
| 'pkg_sys' => '7405',
| 'product' => 'TM_GROMIT',
| 'uips' => 2,
| 'ver' => '7.405'
| }

##################
2009-09-26 09:25:36.565 DEBUG INFORMATION audld.plx[6046]: main::authenticate:550()
| authentication vars string: '&pkg_mpfc=71&pkg_ohelp=7172&pkg_ips=7119&uips=2&l uips=10&hid=21e2da61c8b6422fd18eb000f6f1db8a&pkg_a vira=7555&ver=7%2e405&oem=&pkg_sys=7405&lid=121486 &patchup2date=1&build=asg%2d7%2e103%2d080219%2d2%2 eiso&pkg_clam=73852&product=TM_GROMIT&ccc=78&pkg_m an-sw=720'
Authenticating ...

##################
2009-09-26 09:25:36.576 DEBUG INFORMATION audld.plx[6046]: Modules::Trad_Get_Filelist::contact:1478()
| outbound interface for '213.144.15.5' (213.144.15.5) : (255.255.255.255)

##################
2009-09-26 09:25:36.577 DEBUG INFORMATION audld.plx[6046]: Modules::Trad_Get_Filelist::contact:1490()
| Authentication request: https://213.144.15.5:443/authenticat...55.255.255.255

##################
2009-09-26 09:25:36.890 WARNING audld.plx[6046]: Modules::Trad_Get_Filelist::contact:1523()
| Could not connect to Authentication Server 213.144.15.5:443 (code=500).

##################
2009-09-26 09:25:36.903 DEBUG INFORMATION audld.plx[6046]: Modules::Trad_Get_Filelist::contact:1478()
| outbound interface for '213.144.15.5' (213.144.15.5) : (255.255.255.255)

##################
2009-09-26 09:25:36.906 DEBUG INFORMATION audld.plx[6046]: Modules::Trad_Get_Filelist::contact:1490()
| Authentication request: https://213.144.15.5:443/authenticat...55.255.255.255

##################
2009-09-26 09:25:36.915 WARNING audld.plx[6046]: Modules::Trad_Get_Filelist::contact:1523()
| Could not connect to Authentication Server 213.144.15.5:443 (code=500).

Above block repeats for 79.125.52.203, 218.213.238.229, 75.101.226.191, 128.121.10.115, 128.242.114.243, 213.198.93.249

##################
2009-09-26 09:25:37.215 AN ERROR OCCURED audld.plx[6046]: Modules::Trad_Get_Filelist::contact:1583()
| All 14 Authentication Servers failed
| '75.101.226.191:443' Code: '500'
| '213.144.15.5:443' Code: '500'
| '213.198.93.249:443' Code: '500'
| '128.121.10.115:443' Code: '500'
| '218.213.238.229:443' Code: '500'
| '128.242.114.243:443' Code: '500'
| '79.125.52.203:443' Code: '500'
Authentication failed, no valid answer from Authentication Servers

##################
2009-09-26 09:25:37.224 AN ERROR OCCURED audld.plx[6046]: main::alf:900()
| id="3703" severity="error" sys="system" sub="up2date" name="Authentication failed, no valid answer from Authentication Servers"
#

Thank you in advance for your assistance.

AstroTurf

do you have some sort of ACLs on your "outer" network?