unable to release mail from quarantine

William · #1 (**permalink**) 04-13-2009, 12:01 AM

I was able to easily clear out the cruft the pop3 filter caught..however the 5 legitimate e-mails won't be release3d. I have tried releasing them, I have tried releasing and reporting as false positive..I have tried under ie7, ff 3.0.8 and google chorme to no avail. Also individually selecting an e-mail and trying to release or report as a false positive is not working either..it simply resets itself to being set to no action and the mail being unselected. I am NOT using the pop3 prefetch on this particular machine. any ideas?

BAlfson · #2 (**permalink**) 04-13-2009, 12:20 AM

William, are you realeasing in the User Portal or the Mail Manager?

William · #3 (**permalink**) 04-13-2009, 02:22 AM

nopers..mail mail quarantine area..users aren't setup on this machine.

BAlfson · #4 (**permalink**) 04-13-2009, 02:47 PM

Right, I was just wondering what you see when you look at the database through that window.

RFCat_vk posted a similar issue recently: http://www.astaro.org/astaro-gateway...am-filter.html

Cheers - Bob

frickler · #5 (**permalink**) 04-14-2009, 08:53 AM

Please take a look here: http://www.astaro.org/astaro-beta-ve...ng-emails.html

BAlfson · #6 (**permalink**) 04-14-2009, 11:25 AM

Frickler, I think you know the answer, but it is not clear from your comment on that post.

There is no place on the 'Advanced' tab where a selection is made about what can be done in Mail Manager - neither RFCat_vk nor William was trying to Release from the User Portal.

Thanks - Bob

frickler · #7 (**permalink**) 04-14-2009, 12:29 PM

The dropdown box left to the message should contain 'Release'. If that is not the case, i guess there is no pop3 server entered in POP3 -> Advanced.

BAlfson · #8 (**permalink**) 04-14-2009, 01:23 PM

I admit that I've played with the POP3 proxy, but never felt comfortable enough with it to sell it.

My understanding is that the 'POP3 Servers' box on the 'Advanced' tab has no effect on what's in the Quarantine or what the admin sees in the Mail Manager. It only affects what can be seen with the End User Portal.

If the FQDN of a mail server is in the 'POP3 Servers' box, the End User Portal can allow individual users to have access to the emails quarantined for each. If 'Prefetch Mode' is enabled, the proxy grabs emails from the server regardless of whether the enduser's client is active, and the Astaro doesn't send an email every time an item is quarantined.

If my understanding is correct, then there must be a bug because both RFCat_vk and William were unable to Release from the Mail Manager when logged in as WebAdmins.

I would appreciate anyone correcting any misunderstanding.

Thanks - Bob

frickler · #9 (**permalink**) 04-14-2009, 01:47 PM

You're mostly right.

Entering a hostname in 'POP3 Servers' is necessary to track (and release) mails. In order to reliably map a proxied connection (with its IP address) to a server (which may have multiple IP addresses), a forward lookup of all its IP addresses is done. This behaviour has been introduced in 7.300 to make releasing of mails more reliable.

It's best practice to enter all used pop3 servers to be able to release mail, even if not using prefetch or End User Portal.

BAlfson · #10 (**permalink**) 04-14-2009, 02:09 PM

That confuses me a little.

As I understand it, the POP3 proxy is a transparent proxy that looks at incoming POP3 emails regardless of where they come from. I don't understand why anything is needed in 'POP3 Servers' if one is not configuring the EUP.

Again, thanks for your explanations.