Custom Mail delivery fail message?

adamadam · #1 (**permalink**) 07-07-2009, 02:48 PM

Hi
I would like to know if/how there is a way for me to change the error message the users get when their e-mail couldn't be delivered.
It would be nice to be able to edit the message to make it more understandable for those who are not familiar with computing, and also maybe something more polite and a phone number/mail address incase they have questions.

Currently the message is:
Subject: xx Mail delivery failed : returning message to sender

This message was created automatically by the SMTP relay on xx.

A message that you sent could not be delivered to all of its recipients.
The following address(es) failed:

xx@xx.se
SMTP error from remote mail server after initial connection:
host ***
554 Your access to this mail system has been rejected due to the sending MTA's poor reputation. If you believe that this failure is in error, please contact the intended recipient via alternate means.

/With Regards, Adam.

Hellen · #2 (**permalink**) 04-22-2010, 05:24 PM

Hi, nice question; I have the same problem !
ANyone knows if there is a way to customize the "fail message" ?
tnks

Scott_Klassen · #3 (**permalink**) 04-22-2010, 08:26 PM

There's no facility for doing so. Any mail server (MTA: Mail Transfer Agent). is going to give fail or bounce messages in about the same format and verbage in order to maintain RFC compliance.

RFC's are basically the laws of networking that all software and hardware must comply with for interoperability. For example, one which is applicable to this situation is http://tools.ietf.org/html/rfc3463 .

If you wish to look up more, you can check out http://www.rfc-editor.org/rfcsearch.html