This is a checklist of things which should be done if some parts of the
reporting is missing (e.g. images missing or not updating). Answering those
as good as possible will reduce the number of questions I need to ask.


1) Check the last 5 threads if the same problem was already reported. If so,
please don't create a new thread. If the problem has already been confirmed,
please don't add "Me,too" postings UNLESS you can add more substantial
information which could be helpful to others.

2) How long is your ASL up and running? The graphs are completely dynamic,
so it will take at least half an hour after installation until the first data can
be seen on the graphs. If you're not sure, wait another 30 minutes before
posting.

3) Check exactly WHICH graphs (if not all) are affected. The hardware graphs
have a different information source than the network graphs, etc. pp.

4) Please be precise in describing WHAT the problem looks like. Remember
that there is a huge difference between "image is missing", "image does not
show anything" and "image stopped updating". If a screenshot could be helpful,
add one.

5) Check WHEN the problem surfaced. Your graphs stopped updating at
approximately 2:30 PM on Thursday? It might be helpful to know what
happened at that time (configuration change, ASL update, ...).

6) Use the console access to check some things in the file system. The
reporting base path is /var/log/reporting. From there, there are 3 directories
where you should check for file existence and last modification times:
# /var/log/reporting/images (fresh images are created every 5 minutes)
# /var/log/reporting/rrd (rrd archives are updated every 5 minutes)
# /var/log/reporting/accu (accu archives are updated every 5 minutes)
# /var/log/reporting/current_report.ph (updated every 5 minutes)


If you completed the checklist you should have enough information to create
a posting containing enough information to solve most problems. Please include
the information gathered from this checklist as well as your ASL version.

Thanks for your help,
Andreas

If you already completed the checklist and are still eager to find the
problem, here is the more "advanced" part of the checklist:


6 a) If the files mentioned in 6) are not updated every 5 minutes, check
if the "cron" process is running (ps -C cron). If not, try to restart it
manually - see appendix A.

6 b) If the files mentioned are not updated but cron is running, please
check for the operation of the cron service. Take a look into
# /var/log/system.log
There should be a line like
# USR/SBIN/CRON[20570]: (root) CMD (/usr/local/bin/reportcontrol.sh)
every 5 minutes. If not, restart your cron daemon - see appendix A.

6 c) If the files are not updated, cron is running fine and it operates
normally, please try to run
# /usr/local/bin/reportcontrol.sh
manually as user root. This should update all archives and create fresh
images; please check 6) again.

Appendix A: starting cron manually
Please issue the following command as user root on the console:
# /etc/init.d/cron restart
If it doesn't start, include the output of this operation to your bug report.


If an error occurs during all these steps, please attach the error output
to your problem report. Please include the information gathered from the
first checklist as well.