No update in the users list

MathieuBM · #1 (**permalink**) 06-03-2009, 03:49 PM

Hello,

I am using an Astaro security gateway ASG220 (v7.402) and i have a real problem with my users list.
I have an active directory working for my company but my astaro security gateway doesn't sync with it any more.
In "Users » Authentication" the configuration is ok as the test says "Server test passed".
The prefetch is automatic and when i click "prefetch now" it does find the new users but they are not added to the list.
Therefore new users can not connect to my vpn and that is a problem for us.

How can i get the automatic update working ?
Everything is enabled and seems ok.

Thanks a lot for your help.

BAlfson · #2 (**permalink**) 06-03-2009, 04:01 PM

What does the prefetch live log show when you prefetch after adding a user in AD?

Cheers - Bob

MathieuBM · #3 (**permalink**) 06-03-2009, 04:13 PM

2009:06:03-17:05:29 astaro user_prefetch[31362]: 230 user objects were found:
2009:06:03-17:05:29 astaro user_prefetch[31362]: 13 users were created
2009:06:03-17:05:29 astaro user_prefetch[31362]: 217 users were updated
2009:06:03-17:05:29 astaro user_prefetch[31362]: 0 users are authenticated locally.
2009:06:03-17:05:29 astaro user_prefetch[31362]: Overall time: 0m 14s

And I see 219 users in the list !

New users appears in the log;

2009:06:03-17:05:19 astaro user_prefetch[31362]: # 38 Creating user zzzzz
2009:06:03-17:05:19 astaro user_prefetch[31362]: # 39 Updating user wwww
2009:06:03-17:05:20 astaro user_prefetch[31362]: # 83 Creating user ******

BAlfson · #4 (**permalink**) 06-03-2009, 04:27 PM

OK, can you show us the edit of user zzzzz in 'Users >> Users'?

MathieuBM · #5 (**permalink**) 06-03-2009, 04:59 PM

zzzzz et ***** does not appear in users>users

BAlfson · #6 (**permalink**) 06-03-2009, 05:12 PM

This is not a problem that I recognize this year. I would suggest that you submit a support request to Astaro.

Cheers - Bob

MathieuBM · #7 (**permalink**) 06-04-2009, 09:29 AM

I don't understand why they do not appear in the users list if they do appear in the prefetch log !

I sent an email to support@astaro.com but they asked me to contact my "astaro partner"

BAlfson · #8 (**permalink**) 06-04-2009, 01:08 PM

Do you not have an Astaro partner?

In any case, that's the standard response to an email. The way to get support is to submit a ticket via my.astaro.com. That requires registering for a free account.

Once you have an account, you can go to 'Support >> Contact Support' and press on [Open Support Ticket in new window]

Cheers - Bob

MathieuBM · #9 (**permalink**) 06-04-2009, 01:44 PM

I have an Astaro Partner, he hasn't answered me yet.

Thanks for the link but i have already used this webpage to create a ticket and the answer was the same...

BAlfson · #10 (**permalink**) 06-04-2009, 02:18 PM

Sorry, I assumed that a site with that many users would have Platinum support.

Cheers - Bob