[2.830][BUG] Device lost connection to ACC

[Hakan Yueksel]

have you also ensured what I asked you first:

Originally Posted by Hakan Yueksel

did you put your ASGs networks to the allowed networks under
Management -> Gateway Manager -> Device Security in the webadmin
of your ACC?

[Undel]

Yes, we have "Any" networks in device security for now.

[Hakan Yueksel]

Could you please run tcpdump also on your remote ASG.

If you have an ASG in front of your ACC, please check on that machine
whether your remote ASGs are in principle able to come through. I.e.
appropriate rules, e.g. dnat rules are set, etc.

Please also check on each of the three machines, ACC, ASG in front of the ACC
and one of the remote ASGs, the log files ips.log, afc.log and packetfilter.log
whether packets sent to the ACC (port 4433) are dropped.

Regards, Hakan

[Hakan Yueksel]

Sorry, I've just realized that you already run tcpdump on your remote
ASG:

Originally Posted by Undel

tcpdump on affected ASGs shows that no packets are actually sent to ACC from these ASGs.
So, ACC logs are clear as there are no packets being transmitted.

Could you please look on the affected ASG under "Management -> Central
Management" what the litte diagnosis window at the bottom states.
Also have a look in to the live log.

And as I mentioned in my previous post also check the log files afc.log, ips.log
and packetfilter.log.

Regards, Hakan

[Undel]

logs from Remote ASG.

[1] ACC SSL-connect: 'IO::Socket::INET configuration failederror:00000000:lib(0):func(0):reason(0)'.

2011:09:29-15:50:23 SZ1001400 device-agent[5932]: [1] ACC connection failure, retrying (ip=10.0.161.30, port=4433). SSL-connect: 'IO::Socket::INET configuration failederror:00000000:lib(0):func(0):reason(0)'
2011:09:29-15:50:24 SZ1001400 device-agent[5932]: [1] Connection failed (ip=10.0.161.30, port=4433).
2011:09:29-15:50:24 SZ1001400 device-agent[5932]: timer2 -> module 1 not executing: denied by role
2011:09:29-15:50:24 SZ1001400 device-agent[5932]: timer2 -> module 2 not executing: denied by role
2011:09:29-15:50:24 SZ1001400 device-agent[5932]: timer2 -> module 3 not executing: denied by role
2011:09:29-15:50:24 SZ1001400 device-agent[5932]: timer2 -> module 4 not executing: denied by role
2011:09:29-15:50:24 SZ1001400 device-agent[5932]: timer2 -> module 5 not executing: denied by role
2011:09:29-15:50:24 SZ1001400 device-agent[5932]: timer2 -> module 6 not executing: denied by role
2011:09:29-15:50:24 SZ1001400 device-agent[5932]: timer2 -> module 7 not executing: denied by role
2011:09:29-15:50:26 SZ1001400 device-agent[5932]: Not reporting inotify: no role
2011:09:29-15:50:29 SZ1001400 device-agent[5932]: timer2 -> module 1 not executing: denied by role
2011:09:29-15:50:29 SZ1001400 device-agent[5932]: timer2 -> module 2 not executing: denied by role
2011:09:29-15:50:29 SZ1001400 device-agent[5932]: timer2 -> module 3 not executing: denied by role
2011:09:29-15:50:29 SZ1001400 device-agent[5932]: timer2 -> module 4 not executing: denied by role
2011:09:29-15:50:29 SZ1001400 device-agent[5932]: timer2 -> module 5 not executing: denied by role
2011:09:29-15:50:29 SZ1001400 device-agent[5932]: timer2 -> module 6 not executing: denied by role
2011:09:29-15:50:29 SZ1001400 device-agent[5932]: timer2 -> module 7 not executing: denied by role
2011:09:29-15:50:29 SZ1001400 device-agent[5932]: 1 is not connected. Trying to connect
2011:09:29-15:50:29 SZ1001400 device-agent[5932]: [1] Connecting to ACC socket (ip=10.0.161.30, port=4433).
2011:09:29-15:50:34 SZ1001400 device-agent[5932]: [1] ACC connection failure, retrying (ip=10.0.161.30, port=4433). SSL-connect: 'IO::Socket::INET configuration failederror:00000000:lib(0):func(0):reason(0)'
2011:09:29-15:50:40 SZ1001400 device-agent[5932]: [1] ACC connection failure, retrying (ip=10.0.161.30, port=4433). SSL-connect: 'IO::Socket::INET configuration failederror:00000000:lib(0):func(0):reason(0)'
2011:09:29-15:50:41 SZ1001400 device-agent[5932]: [1] Connection failed (ip=10.0.161.30, port=4433).

n #
SZ1001400:/home/login # cat /var/log/ips.log | grep 10.0.161.30
SZ1001400:/home/login #
SZ1001400:/home/login # cat /var/log/ips.log | grep 4433
SZ1001400:/home/login #
SZ1001400:/home/login #
SZ1001400:/home/login # cat /var/log/afc.log | grep 4433
SZ1001400:/home/login #
SZ1001400:/home/login # cat /var/log/afc.log | grep 10.0.161.30
SZ1001400:/home/login #
SZ1001400:/home/login #
SZ1001400:/home/login # cat /var/log/packetfilter.log | grep 10.0.161.30
SZ1001400:/home/login # cat /var/log/packetfilter.log | grep 4433
SZ1001400:/home/login #

[Hakan Yueksel]

Can you ping your ACC from your remote ASG and vice versa?

[Undel]

Yes, I can.

[Hakan Yueksel]

Hi Undel,

if you like we could have a look on your system. I've sent you
a pm for details.

Regards, Hakan