[1.980] New device-agent is incompatible with ACC V1.4. [CHECKING]

[BangkokBob]

After the upgrade to 1.950 all of the devices I manage were unable to connect. I have upgrade to 1.980 and still have the same problem.

This is what the log on the ASL (7.306) says:

2009:03:13-14:55:37 (none) device-agent[26903]: (ec) New device-agent is incompatible with ACC V1.4.

On the ASL device, the correct ACC type has been chosen (or 1.9 anyway)

Does anyone else have this problem. I have 25 firewalls reporting this problem.

[Thorsten Zachmann]

This error message should only be shown when the device connects to an ACC 1.4. Did you update your ACC from 1.4 to a new 1.980? If you enable the central management again do you still have the same problem?

[BangkokBob]

I have no 1.4 devices being managed. All of the firewalls managed are v7. I notice that now I have updated a couple of them to 7.4, they now show up as being managed. All 7.306 firewalls receive the "New device-agent is incompatible with ACC V1.4." message.

[megaposer]

Hello,

could you please check that those 7.306 devices really do connect to an ACC V1.9 (or higher version)? ACC V1.9 is supported for devices with firmware 7.300 or higher, so 7.306 is not the issue here.

Maybe you can provide a logfile snippet /var/log/device-agent.log from one of the troubling devices and double-check whether the host definition of the ACC server really points to an ACC V1.9 server. Did you perchance use an ACC V1.4 earlier before switching to the newer version?

Also, a logfile snippet from your ACC server might help. You can find it in /var/log/accd.log.

Thanks and regards,
Henning

[BangkokBob]

There is nothing in device-agent.log

but found the error in accd.log, it writes errors to this log continuously .

2009:03:16-15:59:17 acc accd: 132144297 [0xa51f4ba0] WARN libs.io.RpcQueue null - RpcQueue::queueIn() Unsupported content type [device;ip:203.146.160.222]
2009:03:16-15:59:17 acc accd: 132144297 [0xa51f4ba0] WARN server.device.DeviceSession null - DeviceSession::clear() IO error during recv [device;ip:203.146.160.222]
2009:03:16-15:59:17 acc accd: 132144299 [0xb3210ba0] ERROR libs.io.Session null - send attempted after previous error [device;ip:203.146.160.222]
2009:03:16-15:59:17 acc accd: 132144300 [0xb3210ba0] WARN server.device.DeviceSession null - DeviceSession::clear() IO error during sendDone [device;ip:203.146.160.222]
2009:03:16-15:59:17 acc accd: 132144517 [0xa51f4ba0] WARN libs.io.RpcQueue null - RpcQueue::queueIn() Unsupported content type [device;ip:203.146.160.222]
2009:03:16-15:59:17 acc accd: 132144517 [0xa51f4ba0] WARN server.device.DeviceSession null - DeviceSession::clear() IO error during recv [device;ip:203.146.160.222]
2009:03:16-15:59:17 acc accd: 132144519 [0xa49f3ba0] ERROR libs.io.Session null - send attempted after previous error [device;ip:203.146.160.222]
2009:03:16-15:59:17 acc accd: 132144519 [0xa49f3ba0] WARN server.device.DeviceSession null - DeviceSession::clear() IO error during sendDone [device;ip:203.146.160.222]
2009:03:16-15:59:17 acc accd: 132144737 [0xa51f4ba0] WARN libs.io.RpcQueue null - RpcQueue::queueIn() Unsupported content type [device;ip:203.146.160.222]
2009:03:16-15:59:17 acc accd: 132144738 [0xa51f4ba0] WARN server.device.DeviceSession null - DeviceSession::clear() IO error during recv [device;ip:203.146.160.222]
2009:03:16-15:59:17 acc accd: 132144739 [0xac202ba0] ERROR libs.io.Session null - send attempted after previous error [device;ip:203.146.160.222]
2009:03:16-15:59:17 acc accd: 132144739 [0xac202ba0] WARN server.device.DeviceSession null - DeviceSession::clear() IO error during sendDone [device;ip:203.146.160.222]
2009:03:16-15:59:18 acc accd: 132144776 [0xa51f4ba0] WARN server.device.DeviceSession null - DeviceSession::clear() IO error during recv [device;ip:203.155.59.130]
2009:03:16-15:59:18 acc accd: 132144929 [0xa51f4ba0] WARN libs.io.RpcQueue null - RpcQueue::queueIn() Unsupported content type [device;ip:203.155.59.130]
2009:03:16-15:59:18 acc accd: 132144957 [0xa51f4ba0] WARN libs.io.RpcQueue null - RpcQueue::queueIn() Unsupported content type [device;ip:203.146.160.222]
2009:03:16-15:59:18 acc accd: 132144958 [0xa51f4ba0] WARN server.device.DeviceSession null - DeviceSession::clear() IO error during recv [device;ip:203.146.160.222]
2009:03:16-15:59:18 acc accd: 132144959 [0xa29efba0] ERROR libs.io.Session null - send attempted after previous error [device;ip:203.146.160.222]
2009:03:16-15:59:18 acc accd: 132144959 [0xa29efba0] WARN server.device.DeviceSession null - DeviceSession::clear() IO error during sendDone [device;ip:203.146.160.222]
2009:03:16-15:59:18 acc accd: 132145189 [0xa51f4ba0] WARN libs.io.RpcQueue null - RpcQueue::queueIn() Unsupported content type [device;ip:203.146.160.222]
2009:03:16-15:59:18 acc accd: 132145190 [0xa51f4ba0] WARN server.device.DeviceSession null - DeviceSession::clear() IO error during recv [device;ip:203.146.160.222]
2009:03:16-15:59:18 acc accd: 132145191 [0xaa9ffba0] ERROR libs.io.Session null - send attempted after previous error [device;ip:203.146.160.222]
2009:03:16-15:59:18 acc accd: 132145192 [0xaa9ffba0] WARN server.device.DeviceSession null - DeviceSession::clear() IO error during sendDone [device;ip:203.146.160.222]
2009:03:16-15:59:18 acc accd: 132145428 [0xa51f4ba0] WARN libs.io.RpcQueue null - RpcQueue::queueIn() Unsupported content type [device;ip:203.146.160.222]
2009:03:16-15:59:18 acc accd: 132145430 [0xa51f4ba0] WARN server.device.DeviceSession null - DeviceSession::clear() IO error during recv [device;ip:203.146.160.222]
2009:03:16-15:59:18 acc accd: 132145431 [0xb020aba0] ERROR libs.io.Session null - send attempted after previous error [device;ip:203.146.160.222]
2009:03:16-15:59:18 acc accd: 132145431 [0xb020aba0] WARN server.device.DeviceSession null - DeviceSession::clear() IO error during sendDone [device;ip:203.146.160.222]
2009:03:16-15:59:18 acc accd: 132145652 [0xa51f4ba0] WARN libs.io.RpcQueue null - RpcQueue::queueIn() Unsupported content type [device;ip:203.146.160.222]
2009:03:16-15:59:18 acc accd: 132145653 [0xa51f4ba0] WARN server.device.DeviceSession null - DeviceSession::clear() IO error during recv [device;ip:203.146.160.222]
2009:03:16-15:59:18 acc accd: 132145654 [0xae206ba0] ERROR libs.io.Session null - send attempted after previous error [device;ip:203.146.160.222]
2009:03:16-15:59:18 acc accd: 132145655 [0xae206ba0] WARN server.device.DeviceSession null - DeviceSession::clear() IO error during sendDone [device;ip:203.146.160.222]
2009:03:16-15:59:19 acc accd: 132145893 [0xa51f4ba0] WARN libs.io.RpcQueue null - RpcQueue::queueIn() Unsupported content type [device;ip:203.146.160.222]
2009:03:16-15:59:19 acc accd: 132145894 [0xa51f4ba0] WARN server.device.DeviceSession null - DeviceSession::clear() IO error during recv [device;ip:203.146.160.222]
2009:03:16-15:59:19 acc accd: 132145895 [0xb1a0dba0] ERROR libs.io.Session null - send attempted after previous error [device;ip:203.146.160.222]
2009:03:16-15:59:19 acc accd: 132145895 [0xb1a0dba0] WARN server.device.DeviceSession null - DeviceSession::clear() IO error during sendDone [device;ip:203.146.160.222]

[megaposer]

Hi,

this seems weird ... the ACC is clearly telling that the devices, e.g. 203.146.160.222, which are trying to connect behave as they wanted to connect to an old ACC V1.4.

Could you maybe provide us with access to one of the troublesome devices and send the information to acc-support@astaro.com ... ?

Have you tried shutting down and reactivating the device-agent on the respective devices?

Thanks,
Henning

[BangkokBob]

We will arrange this tomorrow, however bear in mind there are 20 or so of these troublesome devices, and every one is a quite separate environment, and they all previously worked ok under 1.9.

I have stopped and restarted the device agents on two or three machines with no effect.

[megaposer]

Could I kindly ask you to supply the /var/log/device-agent.log from one of the troubling devices in any case.

Please stop the connection to the ACC first, then reenable it again. Then wait around a minute and pull the logfile.

Thanks,
Henning