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Junior Member
Join Date: Jan 2011
Posts: 2
#1 (permalink)  
Old 01-22-2011, 04:43 AM
Default Neeed Step-By-Step Instructions for a Factory Reset

I have tried to figure out the "proper" way to conduct a factory reset on a ASG v8 appliance but with no luck. Concepts have been intoduced, but a walkthrough has not been properly explained in my opinion.

At the end of the day, I can't login to the web admin.

If someone could elaborate on this process:

Starting Factory Reset:
1. Connect the security appliance to the monitor and the keyboard.
2. Boot the security system with the option default factoryreset.
In the boot: line enter the following command:

default factoryreset

Where is this" boot line"?

Do i edit the login script just after grub? or do I login as root/root and then input the command?

I tried both methods and none seem to work.

Any help is apreciated!
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Scott_Klassen's Avatar
Quaestum Magnum Scientiae
Join Date: Feb 2006
Posts: 5,801
#2 (permalink)  
Old 01-22-2011, 06:03 AM

If you have an appliance with an LCD screen, Factory Reset is #1 on the config menu.

You can try this as well, just to get back into WebAdmin:
Reset only Webadmin admin account password
To change only the webadmin default admin account password from ssh with root access or console directly connected to the ASG run the following:
1) Type ‘cc’
2) Type 'RAW'
3) Type ‘system_password_reset'

On next webadmin access the system will prompt for a new password to be entered for admin account.

There's a couple of articles in the knowledgebase ( that give instructions for how to do factory resets on smaller appliances without LCD or capability to hook up a monitor. They are labelled as being for 7.x, but the same process should still work.

If all else fails, since you seem willing to do a factory reset, just reinstall from ISO (make certain to use one with ssi in the name, it is for appliances).
ACE v8/SCA v9.3

...still have a v5 install disk in a box somewhere.
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Junior Member
Join Date: Jan 2011
Posts: 2
#3 (permalink)  
Old 01-24-2011, 12:00 AM

Worked like a charm,

Thanks Scott
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